Terms and Conditions

BOOKING TERMS AND CONDITIONS

Price

This website contains price information. Unless specified prices are shown in New Zealand dollars (NZD) and charged as such. All purchases on this website will be charged the equivalent in NZD at the bank exchange rate of the day. Prices include Goods and Services Tax. We accept all major credit cards. A credit card fee of 2% will be charged when paying by credit card. Credit card fees are non-refundable unless as a result of "cancellations or changes by operator" detailed below.

Refunds

All purchases on this website are non-refundable unless as a result of cancellations detailed below. All refunds are in NZD and subject to fluctuations in currency/exchange rates. ​​

Cancellation Policy

Cancellations must be made by phone to the Discover Waitomo office at least 24 hours ahead of the booked experience. Cancellations made within 24 hours of the booked experience occurring are 100% non-refundable. Cancellations made prior to 24 hours of the booked experience occurring are refundable but customers will be charged a $20 administration fee. In the case of a cancellation where a refund is allowed, the refund will be made to the card used in the original transaction method.

Cancellations or changes by operator

Discover Waitomo reserves the right to cancel bookings as a result of health and safety concerns, weather conditions, or unforeseen events or circumstances. In the event that your experience is cancelled by the operator, you will be entitled to a 100% refund of your purchase.

Pricing Validity

Price and tour times shown on our website are valid until 30 September 2020 and are subject to change without notice.

Availability

All tours are subject to availability and weather conditions.

Gift Vouchers

Gift vouchers do not have a confirmed tour date or departure time. To confirm your tour date and departure time please book by calling us directly on 0800 456 922 or +64 7 878 8228. Redemptions are subject to availability and must be confirmed at least 24 hours in advance.

Social Media Competition Terms and Conditions

The promoter is Tourism Holdings Limited (THL), 83 Beach Road, Auckland 1010. THL retains the right to change the Terms and Conditions of the competition at any time. If any prize is amended/cancelled for reasons outside of THL’s control, THL holds the right to amend/cancel the competition. Entry is open to anyone except employees of THL and their immediate families. Prizes do not include travel to and from Waitomo or any additional funds. Transport and transfers are the responsibility of the winner. Tickets will not be posted to winners outside of New Zealand. Prizes cannot be transferred, exchanged, on sold or redeemed for cash. Entries will be counted by commenting on the competition Facebook post to be in to win the prize unless otherwise stated. Winner will be selected by random draw. Winner must make contact by private message with their details within 24 hours or the competition will be redrawn.

Waitomo Glowworm Caves – Experience Specific Additional Terms and Conditions

Triple Cave Combo includes guided tours of the Waitomo Glowworm Caves, Aranui and Ruakuri Cave

Valid from 1st October 2019 - 30th September 2020. Family pass is for 2 adults and 2 children, with the ability to add an extra child. Child age is 4-14 years inclusive. Children under 4 are free, but you will still need to add them to your booking to secure their position on the tour. The theatre is included with all cave tickets shown above. Discount is not valid with any other promotion. Saving is on individual cave prices versus combo prices. Prices and tour times are subject to change without notice. Tours are subject to availability and weather conditions. No smoking, food, drink or litter are permitted inside the caves. Photography and video are not permitted inside the Waitomo Glowworm Caves but is allowed inside the Ruakuri Cave and Aranui Cave.

Most Popular Cave Combo includes guided tours of the Waitomo Glowworm Caves and Ruakuri Cave.

Valid from 1st October 2019 - 30th September 2020. Family pass is for 2 adults and 2 children, with the ability to add an extra child. Child age is 4-14 years inclusive. Children under 4 are free, but you will still need to add them to your booking to secure their position on the tour. The theatre is included with all cave tickets shown above. Discount is not valid with any other promotion. Saving is on individual cave prices versus combo prices. Prices and tour times are subject to change without notice. Tours are subject to availability and weather conditions. No smoking, food, drink or litter are permitted inside the caves. Photography and video are not permitted inside the Waitomo Glowworm Caves but is allowed inside the Ruakuri Cave.

Twin Cave Combo includes guided tours of the Waitomo Glowworm Caves and Aranui Cave.

Valid from 1st October 2019 - 30th September 2020. Family pass is for 2 adults and 2 children, with the ability to add an extra child. Child age is 4-14 years inclusive. Children under 4 are free, but you will still need to add them to your booking to secure their position on the tour. The theatre is included with all cave tickets shown above. Discount is not valid with any other promotion. Saving is on individual cave prices versus combo prices. Prices and tour times are subject to change without notice. Tours are subject to availability and weather conditions. No smoking, food, drink or litter are permitted inside the caves. Photography and video are not permitted inside the Waitomo Glowworm Caves but is allowed inside the Aranui Cave.

 

Waitomo Glowworm Caves 

Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST. Child age is 4-14 years inclusive (proof may be required). Children under 4 are free, but will still need to be added to your total booking.  Family Pass is for 2 adults and 2 children. Additional children can be added at a reduced rate. No smoking, food, drink or litter are permitted inside the caves. Management reserve the right to refuse entry to the caves. The theatre is included with all cave tickets shown above. Photography and videography is not allowed on this tour. Offer may not be used in conjunction with other special offers.

 

Ruakuri Cave 

Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST. Child age is 4-14 years inclusive (proof may be required). Children under 4 are free, but will still need to be added to your total booking.  Family Pass is for 2 adults and 2 children. Additional children can be added at a reduced rate. No smoking, food, drink or litter are permitted inside the caves. Management reserve the right to refuse entry to the caves. The theatre is included with all cave tickets shown above. Offer may not be used in conjunction with other special offers.

 

Aranui Cave 

Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST. Child age is 4-14 years inclusive (proof may be required). Children under 4 are free, but will still need to be added to your total booking.  Family Pass is for 2 adults and 2 children. Additional children can be added at a reduced rate. No smoking, food, drink or litter are permitted inside the caves. Management reserve the right to refuse entry to the caves. The theatre is included with all cave tickets shown above. Offer may not be used in conjunction with other special offers.

 

The Legendary Black Water Rafting Co. – Experience Specific Additional Terms and Conditions

Attention is drawn to the fact that caving is regarded as a hazardous activity. Therefore we cannot accept any responsibility for injury or property loss/damage. Guides reserve the right to refuse to take anyone into the cave that they consider to be unsuited for the tour (e.g. physically incapable or too small). All disabilities and medical conditions should be made known to our reservation office prior to tour departure. We reserve the right to cancel/alter any tour times at any time. We reserve the right to change the prices of tours at any time. Minimum of 2 people per trip. We reserve the right to cancel tours due to minimum numbers. If your tour is cancelled as it does not meet minimum numbers you are entitled to a 100% refund if we cannot book you on another tour at a suitable time.

 

Black Labyrinth

Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST. To complete the Black Labyrinth cave tubing tour requires a moderate level of fitness. Minimum weight restriction of 45kg+ apply. Guides reserve the right to refuse to take anyone into the cave that they consider to be unsuited for the tour (e.g. physically incapable or too small). All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Our will need to bring your swimwear and a towel. Minimum of 2 people per trip. Maximum of 12 people per trip. Youth prices are for 16 years and younger and must be over 45kg (proof of age may be required). Family tickets are for 2 adults and 2 youths. Subject to availability and weather conditions. Cameras and GoPro's cannot be taken on this tour for safety reasons. Offer may not be used in conjunction with other special offers.

 

Black Abyss

Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST. To complete the Black Abyss cave tubing tour requires a moderate level of fitness. Minimum weight restriction of 45kg+ apply. Guides reserve the right to refuse to take anyone into the cave that they consider to be unsuited for the tour (e.g. physically incapable or too small). All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Our will need to bring your swimwear and a towel. Minimum of 2 people per trip. Maximum of 12 people per trip. Youth prices are for 16 years and younger and must be over 45kg (proof of age may be required). Family tickets are for 2 adults and 2 youths. Subject to availability and weather conditions. Cameras and GoPro's cannot be taken on this tour for safety reasons. Offer may not be used in conjunction with other special offers.

 

Rotorua Canopy Tours

Refer to individual attraction website for full terms and conditions; Rotorua Canopy Tours. Rates are in NZD and are valid from 1st October 2019 - 30th September 2020 and are inclusive of 15% GST.

 

The Trilogy

Price is valid from the 1st April - 31st March 2020, is in NZ dollars and includes GST. All purchases are non-refundable. Package price only is available (individual experiences must be purchased directly from each operator). Opening days: Ruakuri Cave and Hobbiton Movie set are closed on the 25th of December each year. All other experiences are open every day of the year. All other experiences are open every day of the year.  Hobbiton / Te Puia (Te Po) / Discover Waitomo are owned and operated by different entities. These entities have entered into an arrangement to provide a package offering to customers. All bookings are fielded through Te Puia. For Hobbiton and Te Puia please refer to their individual websites for full terms and conditions.

 

The Trilogy Supercharged

Price is valid from the 1st April - 31st March 2020, is in NZ dollars and includes GST. All purchases are non-refundable. Package price only is available (individual experiences must be purchased directly from each operator). Opening days: Black Water Rafting and Hobbiton Movie set is closed on the 25th of December each year. All other experiences are open every day of the year. Hobbiton / Te Puia (Te Po) / Black Water Rafting Co. are owned and operated by different entities. These entities have entered into an arrangement to provide a package offering to customers. All bookings are fielded through Te Puia. For Hobbiton (www.hobbitontours.com) and Te Puia (www.tepuia.com) please refer to their individual websites for full terms and conditions.  

 

Sky and Cave Combo

Valid until 24th October 2020. Family pass is for 2 adults and 2 children, with extra child available to add. Child age is 4-14 years inclusive. Children under 4 are free. While children (infants) under 4 are free, you will need to add them to your total booking number requirements to secure their position on the tour. The theatre is included with all cave tickets shown above. Discount is not valid with any other promotion. Saving is on individual cave prices versus combo prices. Prices and tour times are subject to change without notice. Tours are subject to availability and weather conditions. No smoking, food, drink or litter are permitted inside the caves. Photography and video are not permitted inside the Waitomo Glowworm Caves, but is allowed in Ruakuri Cave. Check the Mt Ruapehu Snow Report for operating times and weather.