Terms and Conditions




This website contains price information. Unless specified prices are shown in New Zealand dollars and charged as such. Purchases on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day. Prices include Goods and Services Tax. Credit Card Payments We accept all major credit cards. A credit card fee of 2% will be charged when paying by credit card. Credit card fees are non-refundable unless as a result of "Cancellations or changes by operator" detailed below.



All purchases on this website are non-refundable unless as a result of cancellations detailed below. All refunds are in NZD and subject to fluctuations in currency/exchange rates. ​


Cancellation Policy

Cancellations must be made by phone to the Discover Waitomo office at least 24 hours ahead of the booked experience. Cancellations made within 24 hours of the booked experience occurring are 100% non-refundable. Cancellations made prior to 24 hours of the booked experience occurring are refundable but customers will be charged a $20 administration fee. In the case of a cancellation where a refund is allowed – the refund will be made to the card used in the original transaction method.


Cancellations or changes by operator.

Discover Waitomo reserves the right to cancel bookings as a result of health & safety concerns, weather conditions or unforeseen event or circumstance. In the event that your experience is cancelled by the operator – you will be entitled to 100% refund of your purchase.


Pricing Validity

Price and tour times shown on our website are valid until 30 September 2020 and are subject to change without notice.



All tours are subject to availability and weather conditions.


Gift Voucher

Vouchers do not have a confirmed tour date or departure time until redeemed here or contacting the operator directly on 0800 456 922 or +64 7 878 8228. Redemptions are subject to availability and must be confirmed at least 24 hours prior


Waitomo Glowworm Caves – Experience Specific Additional Terms and Conditions

Triple Cave Combo includes guided tours of the Waitomo Glowworm Caves, Aranui and Ruakuri Cave

Most Popular Cave Combo included guided tours of the Waitomo Glowworm Caves and Ruakuri Cave.

Twin Cave Combo included guided tours of the Waitomo Glowworm Caves and Aranui Cave.


Waitomo Glowworm Caves 

Child age is 4-14 years inclusive.

Children under 4 are free. 

Family Pass is for 2 adults and 2 children.

Additional children can be added at a reduced rate. 

No smoking, food, drink or litter are permitted inside the caves. 

Photography and video are not permitted inside the Glowworm Caves. 

Management reserve the right to refuse entry to the caves.


The Legendary Black Water Rafting Co. – Experience Specific Additional Terms and Conditions

Attention is drawn to the fact that caving is regarded as a hazardous activity. Therefore we cannot accept any responsibility for injury or property loss/damage. Our guides reserve the right to choose not to take any person whom they consider to be unsuited for the tour (eg. physically incapable, too small).

All disabilities and medical conditions should be made known to our reservation office prior to tour departure.

We reserve the right to cancel/alter any tour times and change prices.

Minimum of 2 people per trip.

We reserve the right to cancel tours due to minimum numbers and in this case, you are entitled to a 100% refund if we cannot book you on another tour at a suitable time. 


Black Labyrinth:

To complete the Black Labyrinth cave tubing tour requires a moderate level of fitness.

Minimum age restrictions apply - You must be 12 years and 45kg +.

All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Just bring yourself, your swimwear, a towel and a thirst for adventure.

12 people per tour maximum.

Youth prices are for 16 years and younger and must be over 45kg (proof of age may be required).

Family tickets are for 2 adults and 2 youths.


Black Abyss:

To complete the Black Abyss caving adventure tour requires a moderate level of fitness.

Minimum age restrictions apply - You must be 16 years and 45kg +

All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Just bring yourself, your swimwear, a towel and a thirst for adventure.

8 people per tour maximum.


Social Media Competition Terms and Conditions

The promoter is Tourism Holdings Limited (THL), 83 Beach Road, Auckland 1010.

THL retains the right to change the Terms and Conditions.

If any prize is amended/cancelled out of our own control, THL holds the right to amend/cancel the competition.

Entry is open to anyone except employees of THL and their immediate families.

Prizes do not include travel to and from Waitomo or any additional funds. Transport and transfers are the responsibility of the winner - tickets will not be posted to winners outside of New Zealand.

The prizes cannot be transferred, exchanged, on sold or redeemed for cash.

Entries will be counted by commenting on the competition Facebook post to be in to win the prize unless otherwise stated.

Winner will be selected by random draw.

Winner must make contact by private message with their details within 24 hours or the competition will be redrawn.

*Waitomo Trail Run Asics Voucher valid at $300, and open to new registrations only. 


Adopt a Glowworm Campaign terms and conditions

The “ADOPT A GLOWWORM CAMPAIGN” (“Campaign”) is organized by Discover Waitomo Group, part of Tourism Holdings Ltd  (“Promoter”).

By participating in this Campaign, all participants (“Participants”) will be deemed to have read, understood and expressly agreed to be bound by the Terms & Conditions of this Campaign as stated herein and any additional terms and conditions stipulated by the Promoter (as may be applicable).

This Campaign runs from 23 September 2019 and closes at midnight on 31 October 2019 (“Campaign Period”). The Promoter reserves the right to amend or extend the duration of the Campaign Period at any time as it deem fit.

To participate in this Campaign, Participants must do the following (“Campaign Requirements”):

a) Must have a valid email address

b) Must visit www.adoptaglowworm.co.nz and select a digital glowworm on screen to adopt

c) Name the selected digital glowworm

d) A digital “Adoption Certificate Package” will be emailed to the Participant

e) Participants are given the option to proceed to ‘Share’ on Facebook or ‘Book’

f) Participants will be immediately disqualified and blocked if the Participants post or displays explicit content that are in any way obscene, defamatory, pornographic, and objectionable with respect to race, religion, origin or gender and/or post or displays illegal substances

Participants acknowledge that the adoption of glowworms through the Campaign is symbolic and only for the purposes of the Promoter’s advertising and marketing campaign mechanic. Ownership of the glowworms is not transferred to any Participant at any point.

A 20% OFF Discount on Waitomo Glowworm Caves, Ruakuri Cave and Aranui Cave individual tours (for adult & children) will be awarded to Participants who complete the “Adoption” process and proceed to the booking page. A  25% discount will be awarded to Participants who share their “Adoption” and glowworm name via their Facebook profile.

Discounts valid from 23 September – 31 October 2019 and cannot be used in conjunction with any other deals and promotions. Discounts are subject to the Promoter’s standard booking terms and conditions.

The Promoter reserve the right, in its sole discretion, to disqualify/block any Participants from, and prohibit further participation in this Campaign any Participant who it believes has undertaken fraudulent practice and/or activities or other activities or acts in violation of these conditions including acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.

The Promoter reserves its sole right and discretion to delete, remove, not consider or reject content that is deemed by it to be improper or offensive in whatever nature.

The Promoter reserves the absolute right to cancel, terminate or suspend the Campaign with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by the Promoter shall not entitle the Participants to any claim or compensation against the Promoter for any and all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.

The Promoter accept no responsibility for lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.

The Promoter, subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Campaign (in which case that liability is limited to the minimum allowable by law).

The Promoter reserves the absolute right to vary, delete or add to any of these terms and conditions (wholly or in part) and/or substitute or replace any prize from time to time without any prior notice to the Participants.

In the event of any complaints related to the Campaign, Participants may contact the Organiser via the following avenues:

THL - Discover Waitomo
Private Bag 501
Otorohonga 3940
Phone: 0800 456 922
Email: caveinfo@waitomo.com