COVID-19 UPDATE: 14th September 2020

Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Discover Waitomo are doing to keep you, our team and our New Zealand communities safe.

New Zealand's Alert Levels will see New Zealand remain at Alert Level 2. These restrictions are currently planned to be in place until midnight Wednesday 23rd September 2020 for Auckland with the rest of the country looking to move to Alert Level 1 on Monday 21st September 2020. Further information can be found here.  

The Waitomo Glowworm Caves, Ruakuri Cave and the Waitomo Homestead will remain open under level 2. Customers will need to pre-book, via our website. We have reduced our tour sizes to allow for physical distancing and have implemented the highest hygiene standards. We recommend you wear a mask and download the contact tracing app.

The Black Labyrinth adventure is open under level 2, also with reduced tour sizes and increased hygiene standards. The Black Abyss adventure will remain closed under level 2, and we will work hard to re-open as soon as we safely can. Please follow us on Instagram or Facebook for the latest updates about our operational timetable.



Previously and on an ongoing basis, we have been planning for operations under Alert Level 2. To ensure a safe and enjoyable experience for our customers we have put in place a number of changes at our sites please support us with these new processes:

  • 1. Things will look different, expect that you will need to observe the distancing and hygiene behaviours you became familiar with earlier in the year
  • 2. You should keep track of where you have been and who you were with.
  • 3. That if you are unwell you should stay home and come and see us another time
  • 4. We need you to be patient with us as we adapt to ensure your continued enjoyment of our special place.


Please do not hesitate to contact the Waitomo crew at with any questions or concerns.

Nga mihi nui