Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Discover Waitomo are doing to keep you, our team and our New Zealand communities safe.

The Waitomo Glowworm Caves, Ruakuri Cave, Black Water Rafting and the Waitomo Homestead are open under Level 2 guidelines.

To keep you safe all experiences must be pre-booked. If your plans change we will provide a full refund up to 24hrs prior to departure. We have smaller group sizes on our tours and have implemented the highest hygiene standards.

Upon arrival, you must sign in with the NZ Covid Tracer app or provide your contact details. You are required to wear a mask during your tour, except on a Black Labyrinth experience and when eating or drinking. Please stay home if you are sick, and contact us at if you have any questions.

The Black Abyss adventure will remain closed, we will work hard to re-open as soon as we safely can. Please follow us on Instagram or Facebook for the latest updates about our operational timetable.



Previously and on an ongoing basis, we have been planning for operations under various Alert Levels. To ensure a safe and enjoyable experience for our customers we have put in place a number of changes at our sites please support us with these new processes:

  • 1. Things will look different, expect that you will need to observe the distancing and hygiene behaviours you became familiar with earlier in the year
  • 2. You must keep track of where you have been and who you were with.
  • 3. That if you are unwell you should stay home and come and see us another time
  • 4. We need you to be patient with us as we adapt to ensure your continued enjoyment of our special place.



Covid Clean

Our cleaning and hygiene practices are already robust, but we are supplementing them with extra measures. These efforts have been recognised through our Covid Clean certification, approved by Qualmark. 

Please do not hesitate to contact the Waitomo crew at with any questions or concerns.

Nga mihi nui