COVID-19 UPDATE: 14th May 2020

Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Discover Waitomo are doing to keep you, our team and our New Zealand communities safe.



Thank you, our wonderful customers, for continuing to support Discover Waitomo during these difficult times. We really appreciate all of the support we have received from the New Zealand community during levels 3 and 4. With the fantastic news that lock-down is easing we’re excited to see New Zealanders once again explore their beloved Aotearoa and visit us in the Waitomo region.

When level 2 comes into effect on Thursday, May 14th our team at the Waitomo Homestead will be open for business, serving “Rocket” barrister made coffee and an organic regional sourced menu throughout the day.

From Saturday, 23rd May we will be able to welcome visitors to the Waitomo Glow worm Caves and Ruakuri Cave sites. Bookings can be made via our website today.

Our Black Water Rafting experiences remain closed under level 2, but we are working hard to re-open as soon as we safely can. Please follow us on Instagram or Facebook for the latest updates about our operational timetable.



From May 14th New Zealand will be at COVID Alert level 2 (read details). To ensure a safe and enjoyable experience for our customers we have put in place a number of changes at our sites please support us with these new processes:

  • 1. To support with contact tracing and because we like to make people feel like VIP’s; we will be asking for everyone to sign their autograph in a register when they arrive at the caves and the Homestead.
  • 2. We will maintain social distancing practice of at least 1 metre. We are reducing tour size numbers and adjusting out tour timetable to ensure this is adhered to.
  • 3. Additional cleaning practices will be completed by our teams throughout our sites. Hand sanitiser will be made available to the public for their use.
  • 4. If you are feeling unwell please don’t visit. Speak to our friendly customer service staff who can rearrange your tickets for you.