COVID-19 UPDATE: 14th February 2021

Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Discover Waitomo are doing to keep you, our team and our New Zealand communities safe.

The Waitomo Glowworm Caves, Ruakuri Cave, Black Water Rafting and the Waitomo Homestead are open.

To keep you safe all experiences must be pre-booked. If your plans change we will provide a full refund up to 24hrs prior to departure. We have smaller tours and have implemented the highest hygiene standards. We recommend you wear a mask and download the contact tracing app. Please stay home if you are sick and contact us at with any questions.

The Black Abyss adventure will remain closed, we will work hard to re-open as soon as we safely can. Please follow us on Instagram or Facebook for the latest updates about our operational timetable.



Previously and on an ongoing basis, we have been planning for operations under various Alert Levels. To ensure a safe and enjoyable experience for our customers we have put in place a number of changes at our sites please support us with these new processes:

  • 1. Things will look different, expect that you will need to observe the distancing and hygiene behaviours you became familiar with earlier in the year
  • 2. You should keep track of where you have been and who you were with.
  • 3. That if you are unwell you should stay home and come and see us another time
  • 4. We need you to be patient with us as we adapt to ensure your continued enjoyment of our special place.


Please do not hesitate to contact the Waitomo crew at with any questions or concerns.

Nga mihi nui