COVID-19 UPDATE: 23rd March 2020

Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Discover Waitomo are doing to keep you, our team and our New Zealand communities safe.

On the 23rd March, the New Zealand government announced that the COVID-19 alert level was lifted to Level 3, and would soon be at Level 4.

As a result of this announcement, we have moved to temporarily close all Discover Waitomo attractions from today 24th March 2020 in an effort to ensure the health and safety of all staff, visitors and the wider community.

This temporary closure extends to the Waitomo Glowworm Caves, Ruakuri Caves, Aranui Caves, Waitomo Homestead and retail spaces. We are also temporarily suspending our Black Water Rafting operations which include the Abyss tour and the Labyrinth tour.

We will be cancelling tours, temporarily closing and reviewing how to move ahead on a weekly basis in line with the ever-evolving circumstances we find ourselves in.

If this announcement affects your plans, please get in touch with our customer experience team at caveinfo@waitomo.com.

Thank you for your ongoing support, patience and understanding during this challenging time. We have a fantastic team here in Waitomo who have been working very hard in very challenging circumstances, to serve our customers, support our communities and take care of one another. The days, weeks and months ahead will be testing and ever-changing for us all.

Kia Kaha and we look forward to welcoming you back to the Waitomo region when we reopen.

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