Terms & Conditions

Booking Terms and Conditions

Price

This website contains price information. Unless specified prices are shown in New Zealand dollars and charged as such.  Purchases on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day. Prices include Goods and Services Tax.


Credit Card Payments

We accept all major credit cards. A credit card fee of 2% will be charged when paying by credit card. Credit card fees are non-refundable unless as a result of "Cancellations or changes by​​ operator" detailed below.


Refunds

All purchase on this website are non-refundable unless as a result of cancellations detailed below. All refunds are in NZD and subject to fluctuations in currency/exchange rates.


Cancellation Policy

Cancellations must be made by phone to the Discover Waitomo office at least 24 hours ahead of the booked experience.  Cancellations made within 24 hours of the booked experience occurring are 100% non-refundable.  Cancellations made prior to 24 hours of the booked experience occurring are refundable but customers will be charged a $20 administration fee.  In the case of a cancellation where a refund is allowed – the refund will be made to the card used in the original transaction method. 


Cancellations or changes by operator.

Discover Waitomo reserves the right to cancel bookings as a result of health & safety concerns, weather conditions or unforeseen event or circumstance.  In the event that your experience is cancelled by the operator – you will be entitled to 100% refund of your purchase.


Pricing Validity

Pricing Price and tour times shown on our website are valid until 30 September 2017 and are subject to change without notice.  

 

Availability ​

All tours are subject to availability and weather conditions.

 

Waitomo Glowworm Caves – experience specific additional terms and conditions

 

Triple Cave Combo includes guided tours of the Waitomo Glowworm Caves, Aranui and Ruakuri Cave​

Most Popular Cave Combo included guided tours of the Waitomo Glowworm Caves and Ruakuri Cave.

Twin Cave Combo included guided tours of the Waitomo Glowworm Caves and Aranui Cave.

 

Waitomo Glowworm Caves –
Child age is 4-14 years inclusive. Children under 4 are free. 
Family Pass is for 2 adults and 2 children. Additional children can be added at a reduced rate. 
No smoking, food, drink or litter are permitted inside the caves. 
Photography and video are not permitted inside the Glowworm Caves. 
Management reserve the right to refuse entry to the caves. 

 

The Legendary Black Water Rafting Co. – experience specific additional terms and conditions

 

Attention is drawn to the fact that caving is regarded as a hazardous activity. Therefore we cannot accept any responsibility for injury or property loss/damage. Our guides reserve the right to choose not to take any person whom they consider to be unsuited for the tour (eg. physically incapable, too small). All disabilities and medical conditions should be made known to our reservation office prior to tour departure. We reserve the right to cancel/alter any tour times and change prices.

Minimum of 2 people per trip. We reserve the right to cancel tours due to minimum numbers and in this case you are entitle to a 100% refund if we cannot book you on another tour at a suitable time. 
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Black Labyrinth: 
To complete the Black Labyrinth cave tubing tour requires a moderate level of fitness. Minimum age restrictions apply - You must be 12 years and 45kg +. All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Just bring yourself, your swimwear, a towel and a thirst for adventure. 12 people per tour maximum.



 

Black Abyss:
 To complete the Black Abyss caving adventure tour requires a moderate level of fitness. Minimum age restrictions apply - You must be 16 years and 45kg + . All equipment is provided, including footwear, tubes, wetsuits, helmets, abseiling devices and safety equipment. Just bring yourself, your swimwear, a towel and a thirst for adventure. 8 people per tour maximum.



 

Black Odyssey:
 Given the challenges on the Black Odyssey you will need to be over 16 years and pass a ‘fit test‘ before starting the tour.
For Black Odyssey, bring an underlayer (i.e. shorts, t-shirts and a pair of socks) and a towel. Overalls, helmet and light, boots and technical equipment will be supplied. Tours include hot showers and